The Antiquary - FAQ's

Frequently Asked Questions

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How does the Monthly Digital Subscription Work?
    1. Sign up before the end of the month to get billed £0 for the current month.

      Your subscription officially starts on the 1st of the next month and you will not receive a subscription copy for your £0 order.

    2. We’ll automatically charge you each month to keep your subscription going.

      It’s easy to manage your subscription in your account settings. Cancel with just a few clicks whenever you need to – no hassle.

    How to Subscribe:

    1. Click “Add to Cart” and finish the checkout process.

      You’ll get a bill for £0 but will be added to the subscription list.

    2. On the 1st of the next month, we’ll charge your regular monthly fee to continue your subscription.

      Expect your emailed subscription within 5 days after the month starts.

    Receiving Your Copy:

    Each month, anticipate the joy of receiving your digital edition hassle-free. Here’s how it works:

    1. Monthly Email Delivery:

      We’ll send you a dedicated email once a month, right to your inbox. This email will contain exciting content updates, a PDF attachment of your Digital Edition, and a special monthly coupon.

    2. Digital Edition Attachment:

      Open the attached PDF in the email to immerse yourself in your exclusive Digital Edition. Enjoy the convenience of having it at your fingertips, ready to read whenever and wherever you choose.

    3. Monthly Coupon:

      Alongside your Digital Edition, discover a monthly coupon within the email. This coupon holds the key to permanently adding your issue to your account.

    4. Claiming Your Edition:

      To make your issue a permanent part of your collection, simply use the provided link in the email to redeem your coupon. This ensures that your digital copy is securely stored in your account for future access.

    Experience the delight of seamless delivery, enhanced by the added bonus of a monthly coupon to permanently curate your collection. Embrace the convenience of having your issues accessible with just a click. Happy reading!

    Subscribe and start getting your Digital Edition here.

How does the Monthly Digital and Physical Subscription Work?

How It Works:

  1. Subscribe before the end of the month to get billed £0 for the current month.

    Your subscription officially starts on the 1st of the next month, and for your £0 order, you won’t receive a subscription copy.

  2. We’ll automatically charge you each month to keep your subscription going.

    It’s easy to manage your subscription in your account settings. Cancel with just a few clicks whenever you need to – no hassle.

How to Subscribe:

  1. Click “Add to Cart” and finish the checkout process.

    You’ll get a bill for £0 but will be added to the subscription list.

  2. On the 1st of the next month, we’ll charge your regular monthly fee to continue your subscription.

    Expect your emailed subscription within 5 days after the month starts.

Receiving Your Copy:

Each month, anticipate the joy of receiving both your digital and physical editions effortlessly. Here’s how it works:

  1. Monthly Email Delivery:

    We’ll send you a dedicated email once a month, right to your inbox. This email will contain exciting content updates, a PDF attachment of your Digital Edition, and a special monthly coupon.

  2. Digital Edition Attachment:

    Open the attached PDF in the email to explore your exclusive Digital Edition. Enjoy the flexibility of reading it whenever and wherever suits you best.

  3. Physical Edition Shipment:

    For those who relish the tangible experience, your physical edition will be shipped straight from the UK on the 5th of each month. Please note, shipping times may vary based on your location:

    • UK Delivery: Expect your physical edition within 3-5 business days.

    • International Delivery: Shipping times for international orders may range from 7-14 business days, depending on your location.

  4. Monthly Coupon:

    Alongside your Digital Edition, discover a monthly coupon within the email. This coupon holds the power to permanently add your issue to your account.

  5. Claiming Your Edition:

    To make your issue a permanent part of your collection, simply use the provided link in the email to redeem your coupon. This ensures your digital copy is securely stored in your account, and your physical copy is on its way.

Experience the delight of seamless delivery, enhanced by the added bonus of a monthly coupon to permanently curate your collection. Embrace the convenience of having your issues accessible with just a click. Happy reading!

Subscribe to our UK based Physical Edition here.

Subscribe to our International based Physical Edition here.

Where can I update my Subscription Shipping Details?

Updating your shipping address for your subscription is quick and easy. Just follow these simple steps:

  1. Navigate to Your Account Page:

  2. View Your Subscription:

    • Locate the subscription for which you need to update the shipping address.
  3. Click “Update Shipping Address”:

    • Once you’ve found your subscription, click on the “Update Shipping Address” button.
  4. Make Changes:

    • You’ll be directed to a page where you can edit your shipping address details.
  5. Save Changes:

    • After making the necessary updates, remember to save your changes.
  6. Confirmation:

    • You’ll receive confirmation that your shipping address has been successfully updated.

By following these steps, you can ensure that your subscription is delivered to the correct address without any hassle. If you encounter any issues or need further assistance, feel free to reach out to our customer support team. We’re here to help!

Where can I update my Shipping or Billing Details?

Where Can I Update My Shipping or Billing Details (NOT FOR SUBSCRIPTION)?

Updating your shipping or billing details is a straightforward process. Follow these steps:

  1. Access Your Account Menu:

  2. Login:

    • If not already logged in, you’ll be prompted to enter your credentials to access your account.
  3. Navigate to “Addresses”:

    • Once logged in, find and click on “Addresses” on the left-hand side of the menu.
  4. Update Shipping or Billing Address:

    • In the “Addresses” section, you’ll find options for both shipping and billing addresses.

    • Click on “Edit” next to the address you want to update, whether it’s for shipping or billing.

  5. Make Changes:

    • Update the necessary details such as your shipping or billing address, name, or any other relevant information.

    • Save or confirm the changes to update your shipping or billing details.

  6. Confirmation:

    • Once you’ve successfully updated your information, your account will reflect the changes.

This process ensures that your account information is current and accurate for a smooth and hassle-free experience. If you have any questions or encounter difficulties during this process, our customer support team is here to assist you. We’re committed to making sure your shopping experience is seamless. Happy reading!

Where can I update my Shop Payment Details?

Where Can I Update My Payment Details?

Updating your payment details is a simple process. Here’s a step-by-step guide:

  1. Access Your Account Menu:

    • Click on the person icon in the top right corner of the page to access your account menu.
  2. Login:

    • If not already logged in, you’ll be prompted to enter your credentials to access your account.
  3. Navigate to “Payment Methods”:

  4. Delete Old Payment Method:

    • In the “Payment Methods” section, locate and select the old payment method you wish to update.

    • Choose the option to delete or remove the old payment method. Confirm the deletion.

  5. Add a New Payment Method:

    • After removing the old payment method, find the option to “Add New Payment Method.”

    • Enter the details of your new payment method, including card information or other relevant details.

    • Save or confirm the addition of your new payment method.

  6. Confirmation:

    • Once you’ve successfully added your new payment method, your account will be updated.
  7. Review Your Subscription Status:

    • After updating your payment details, review your subscription status to ensure that your payments are up to date.

This process ensures that your subscription continues seamlessly without interruptions. If you encounter any difficulties or have further questions, please don’t hesitate to reach out to our customer support for assistance. We’re here to make sure your subscription experience is smooth and hassle-free. Happy reading!

How do Monthly Payments work?

Monthly Payment Process:

Here’s a step-by-step guide on how the monthly payments work to ensure a smooth subscription experience:

  1. Order Complete Email:

    • Users subscribe before the 1st of the month.
    • An “Order Complete” email is sent as confirmation with a £0 payment, acknowledging the subscription.
  2. Sync Date – 1st of the Month:

    • On the 1st of the month, payments will be processed.
    • The regular monthly charge will be taken to continue the subscription.
  3. Overdue and Suspension Phases for Bounced Payments:

    • For payments that bounce, the subscription enters an “overdue” phase for two days.
    • Users are notified to update their payment details or add funds through their account settings page.
      • When updating card details please delete the incorrect details from your Payment Methods section in your account settings.
    • The system attempts to take payments twice a day for these two days.
    • If the overdue phase fails, the subscription is moved to “suspended” mode for an additional two days.
    • The system continues attempts during the suspended phase to process the payment.
  4. Cancellation and Resubscription:

    • If all stages fail, the subscription is cancelled.
    • Users will need to resubscribe to continue their membership.
    • Please note that any applied coupons are forfeited during this process.

Important Tips:

  • Ensure that payment details are accurate to avoid any disruptions.
  • Make sure sufficient funds are available in your account on the 1st of each month to prevent cancellation.

We strive to provide a convenient and reliable subscription service. Keep your payment details up to date to enjoy uninterrupted access to your digital and physical editions. If you encounter any issues, please promptly update your information to avoid any disruptions in your subscription. Happy reading!

I subscribed before the 1st and it says my order is complete, what does this mean?

Clarification for Subscription Complete Email:

We understand that sometimes confusion may arise, especially when you’ve ordered before the 1st of the month and received an “Order Complete” email with a £0 payment. Here’s a quick explanation:

  1. Order Complete Confirmation:

    • If you subscribed before the 1st of the month, you will receive an “Order Complete” email as a confirmation. This email acknowledges your subscription and the upcoming processing of your regular monthly charge.
  2. Sync Date – 1st of the Month:

    • On the 1st of the month, the actual payments will be processed.
    • The regular monthly charge will be taken to continue your subscription.
  3. Delivery Timeframe:

    • For digital editions, expect your emailed subscription within 5 days after the start of the month.
    • For physical editions, shipments are dispatched from the UK on the 5th of each month.
  4. Subscription Status:

    • Important Note: The “Order Complete” email is a confirmation of your subscription order but does not guarantee the delivery of the month’s subscription if payment is not processed successfully on the 1st.

    • If you’ve received the “Order Complete” email, your subscription is active, and the processing is underway.

    • For digital editions, the email with your digital copy will be sent as per the delivery timeframe.

    • For physical editions, your shipment will be dispatched on the 5th of the month.

  5. Payment Verification:

    • Ensure that your payment details are accurate and funds are available in your account on the 1st of each month to avoid any delays or disruptions.

Important Reminder:

  • If payment is not successfully processed on the 1st of the month, you will not receive the subscription for that month.
  • The “Order Complete” email serves as a confirmation of your subscription order and not the receipt of the month’s subscription.

We appreciate your enthusiasm and patience. If, after the stipulated timeframes, you still haven’t received your subscription, or if you have any concerns, please check your account settings for payment status and details. If issues persist, feel free to reach out to our customer support for further assistance. We’re here to make sure you enjoy a seamless and delightful subscription experience. Happy reading!

What emails will I receive in relation to my Magazine?

What Emails Will I Receive in Relation to My Magazine?

  1. Renewal Reminder:

    • Before your renewal date, you will receive a friendly reminder email.
    • This email serves as a heads-up to ensure that sufficient funds are available in your account for a seamless renewal process.
  2. Order Processing Email:

    • If the payment renewal is successful on the 1st of the month, you will receive an “Order Processing” email.
    • This email confirms that your monthly subscription payment has been processed, and your subscription is actively continuing.
  3. Order Completed Email:

    • Upon successful payment, you will receive an “Order Completed” email.
    • This email signifies that your order, whether digital or physical, has been shipped or emailed to you.
    • For digital editions, this email includes your digital copy attached as a PDF.
    • For physical editions, this email confirms that your magazine has been dispatched from the UK.
  4. Order Failed Email:

    • In the event of payment failure on the 1st of the month, you will receive an “Order Failed” email.
    • This notification prompts you to update your payment details or ensure sufficient funds in your account.
  5. Subscription in Overdue Status:

    • If your payment issues persist, you will receive a notification indicating that your subscription is now in an “Overdue” status.
    • This serves as a reminder to address payment concerns promptly through your account settings.
  6. Suspension Status Email:

    • If the overdue phase is unsuccessful, you will receive an email notifying you that your subscription has been moved to “Suspended” status.
    • This stage provides an additional opportunity to rectify payment issues before cancellation.
  7. Cancelled Subscription Email:

    • If all attempts fail, and payment issues are not resolved, you will receive a final email confirming the cancellation of your subscription.
    • This email will provide guidance on how to resubscribe if you wish to continue your membership.

We strive to keep you informed at every step of your subscription journey. If you have any questions or concerns about the emails you receive, please feel free to reach out to our customer support. We’re here to ensure you have a smooth and enjoyable magazine subscription experience. Happy reading!

What edition do I subscribe to in my Country?

What Edition Do I Subscribe to in My Country?

  1. Physical Editions: UK and International Options:

    • Our store offers two types of physical editions: UK Edition and International Edition.
    • The UK Edition is specifically tailored for readers within the United Kingdom.
    • The International Edition is designed for readers outside the United Kingdom.
    • Please note that the system will automatically restrict users from ordering the UK Edition if they are not in the UK, and vice versa for the International Edition.
  2. Digital Edition: Worldwide Accessibility:

    • The Digital Edition is available for subscription worldwide.
    • Anyone, regardless of their location, can subscribe to the Digital Edition and enjoy the content delivered directly to their email.
  3. Ensuring the Correct Selection:

    • When selecting a physical edition, please ensure that you choose the appropriate edition based on your location.
    • The system is designed to prevent users from ordering the incorrect physical edition based on their country of residence.
  4. Subscription Flexibility:

    • If you are in the UK, you can subscribe to the UK Edition for a tailored experience.
    • If you are outside the UK, the International Edition is available to bring the magazine to your doorstep.

We appreciate your understanding and cooperation in selecting the right edition based on your location. If you encounter any issues during the subscription process or have questions about the editions, feel free to reach out to our customer support for assistance. Happy reading!

How do I enter a Coupon Code?

How Do I Enter a Coupon Code?

Entering a coupon code on our site is a straightforward process. Follow these steps to apply your coupon and enjoy the benefits:

  1. Add Items to Your Cart:

    • Browse through our store, select the items you wish to purchase, and add them to your cart.
  2. View Your Cart:

    • Click on the shopping cart icon or navigate to the cart page to review your selected items.
  3. Proceed to Checkout:

    • Once you are satisfied with your cart selection, proceed to the checkout page.
  4. Coupon Code Field:

    • On the checkout page, you will find a field labeled “Coupon code” or “Discount code.”
  5. Enter Your Coupon Code:

    • Type or paste your coupon code into the designated field.
  6. Apply the Coupon:

    • Click the “Apply” button next to the coupon code field.
  7. Review Your Total:

    • After applying the coupon, you should see the discount reflected in your order total.
  8. Complete Your Purchase:

    • Continue with the checkout process, providing any necessary information to complete your purchase.
  9. Confirmation:

    • Once your order is processed, you will receive a confirmation email, and your discounted items will be on their way to you.

Important Notes:

  • Ensure that your coupon code is entered correctly to activate the discount.
  • Check the coupon’s terms and conditions for any specific requirements or restrictions.
  • Some coupons may have expiration dates, so be sure to use them before they expire.

If you encounter any issues while applying your coupon or have questions about specific coupons, feel free to reach out to our customer support for assistance. We want to make sure you enjoy the full benefits of your coupon and have a seamless shopping experience. Happy shopping!

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